Terms of Sales

ARTICLE 1 – Scope of application

These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by the company LES EAUX PRIMORDIALES, a simplified joint stock company with share capital of 14,285 euros, whose head office is located at 12 rue de la Paturelle – 62127 TINCQUES, registered in the ARRAS Trade and Companies Register under number 810 402 305 (hereinafter referred to as “the Seller” or “the EPs”) with non-professional buyers (hereinafter referred to indifferently as “ The Customer or Customers"), wishing to acquire the products offered for sale by the Seller (hereinafter referred to as "The Product" or "The Products") on the website www.perroyparfum.com (hereinafter "the Site ").

They specify in particular the conditions for placing orders, payment, delivery and guarantee of Products ordered by Customers. The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the Site, on the page corresponding to each Product. The Seller implements the technical means necessary to display the colors of the items offered on the Site as faithfully as possible. However, the resolution of computer screens, tablets and smartphones varies from one device to another, the Seller cannot guarantee 100% the display of actual colors. Product offers are within the limits of available stocks. These General Conditions of Sale apply to the exclusion of all other conditions. These General Conditions of Sale are systematically communicated to any Customer prior to placing any order and will prevail, where applicable, over any other version or any other contradictory document. The Customer declares to have read these General Conditions of Sale and to have accepted them before ordering on the Site. These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the date of the order on the Site. Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale. The Products are offered for sale worldwide, excluding countries subject to import restrictions. In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and Overseas Territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer. The Customer importing one or more Products is first required to ensure compliance of the Product(s) with the rules, particularly health, in force.

ARTICLE 2 – Ordering Products

Orders for Products are made on the website accessible at the following address: www.perroyparfum.com.
In order to be able to order the Products, the Customer must first create an account on the Site and provide all the elements necessary for their identification. The sale will only be considered final after sending to the Customer (by email) confirmation of acceptance of the order by the Seller, and after receipt by the latter of the entire price (delivery costs included on if applicable), previously paid when placing the order. However, the order may be canceled by the Customer on his customer account no later than 6 hours after its completion. In the event of unavailability of a product for which the order has been definitively confirmed, the Seller will inform the Customer by email. All or part of the order will be canceled and it will be refunded within a maximum of 10 working days on the payment method used. Available items ordered at the same time cannot be subject to cancellation. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors to the Seller. The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

ARTICLE 1 – Scope of application

These General Conditions of Sale apply, without restriction or reservation, to all sales concluded by the company LES EAUX PRIMORDIALES, a simplified joint stock company with share capital of 14,285 euros, whose head office is located at 12 rue de la Paturelle – 62127 TINCQUES, registered in the ARRAS Trade and Companies Register under number 810 402 305 (hereinafter referred to as “the Seller” or “the EPs”) with non-professional buyers (hereinafter referred to indifferently as “ The Customer or Customers"), wishing to acquire the products offered for sale by the Seller (hereinafter referred to as "The Product" or "The Products") on the website www.perroyparfum.com (hereinafter “the Site”).

They specify in particular the conditions for placing orders, payment, delivery and guarantee of Products ordered by Customers.
The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products are presented on the Site, on the page corresponding to each Product.
The Seller implements the technical means necessary to display the colors of the items offered on the Site as faithfully as possible. However, the resolution of computer screens, tablets and smartphones varies from one device to another, the Seller cannot guarantee 100% the display of actual colors.
Product offers are within the limits of available stocks.
These General Conditions of Sale apply to the exclusion of all other conditions.

These General Conditions of Sale are systematically communicated to any Customer prior to placing any order and will prevail, where applicable, over any other version or any other contradictory document.
The Customer declares to have read these General Conditions of Sale and to have accepted them before ordering on the Site. These General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the date of the order on the Site.
Validation of the order by the Customer constitutes acceptance without restriction or reservation of these General Conditions of Sale.
The Products are offered for sale worldwide, excluding countries subject to import restrictions.
In the event of an order to a country other than mainland France, the Customer is the importer of the Product(s) concerned. For all Products shipped outside the European Union and Overseas Territories, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.
The Customer importing one or more Products is first required to ensure compliance of the Product(s) with the rules, particularly health, in force.

ARTICLE 2 – Ordering Products

Orders for Products are made on the website accessible at the following address: www.perroyparfum.com. In order to be able to order the Products, the Customer must first create an account on the Site and provide all the elements necessary for their identification.
The sale will only be considered final after sending to the Customer (by email) confirmation of acceptance of the order by the Seller, and after receipt by the latter of the entire price (delivery costs included on if applicable), previously paid when placing the order.
However, the order may be canceled by the Customer on his customer account no later than 6 hours after its completion.
In the event of unavailability of a product for which the order has been definitively confirmed, the Seller will inform the Customer by email. All or part of the order will be canceled and it will be refunded within a maximum of 10 working days on the payment method used. Available items ordered at the same time cannot be subject to cancellation.
It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors to the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

ARTICLE 3 – Prices

3.1 – Product Prices
The Products are sold at the prices in force appearing in the Seller's catalog on the day of their order.
Prices are expressed in Euros, excluding tax and including tax.

3.2 – Product delivery costs – Customs fees
For any order less than €60 including tax, delivery costs are the responsibility of the Customer.
For any order over €60 including tax, the delivery costs of the Products are free for the Customer.
Delivery costs are calculated before validation of the order by the Seller.
If the Products are shipped to a territory outside the European Union, the prices do not include customs fees as well as any import costs, which are the exclusive responsibility of the Customer.
Delivery of products to the territory of mainland France is ensured by COLISSIMO.
Delivery of products to any other country or the French Overseas Territories is ensured by DPD.

ARTICLE 4 - Payment terms

The price is paid in cash in full (including delivery costs for orders less than €60) when ordering the Products on the Site.
Payment can be made:
_ by bank card (Visa, MasterCard, American Express, other credit cards)
_ by Apple Pay
_ by Paypal
The Seller will not be required to validate the order and deliver the Products ordered by the Customer if the price, and where applicable, the delivery costs, have not been previously paid in full under the conditions and above indicated.
Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller.
Furthermore, and in accordance with article L. 132-2 of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing their banking information during the sale, the Customer authorizes the Seller to debit their card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or the impossibility of debiting the card, the Sale is immediately automatically terminated and the order cancelled.

ARTICLE 5 – Delivery of products – Deliveries

The Products ordered by the Customer on the Site will be shipped to Customers within FIVE (5) working days from validation of the order by the Seller.
If the Products ordered have not been shipped within THIRTY (30) days after the date of validation of the order (excluding orders for personalized Products), for any reason other than force majeure, the sale may be canceled. resolved at the written request of the Customer under the conditions provided for in articles L 216-2, L216-3 and L241-4 of the Consumer Code.
The sums paid by the Customer will then be returned to him at the latest within FOURTEEN (14) days following the date of termination of the contract, excluding any compensation or withholding.

Product delivery terms

Delivery consists of the transfer to the Customer of physical possession of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go. Deliveries are made by the carrier referred to in article 3.2 hereof to the address mentioned by the Customer when ordering. The Customer must ensure that the address communicated when ordering is accessible and identifiable by the carrier.
Orders are delivered in mainland France within an indicative period of 5 working days from their shipping date.
Orders outside mainland France are delivered within an indicative time frame of between 5 and 20 working days from the date of dispatch of the order. In the event of a specific request from the Customer concerning the packaging or transport conditions of the Products ordered, duly accepted by the Seller, the related costs will be subject to additional specific invoicing, based on a quote previously accepted by the Customer.

Complaints relating to the delivery of Products

The Customer is required to ensure the conformity of his order upon receipt. The Customer must notify the Seller of possible absences or damage to products no later than TEN (10) days from the date of delivery of the order.
In accordance with the provisions of article L 224-65 of the Consumer Code, the Customer must also report any absences or possible damage to the Product(s) to the carrier in charge of delivering the order at the latest in a period of TEN (10) days from the date of delivery of the order.
The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in articles L 217-4 et seq. Consumer Code and those provided for in the article “Seller's Liability – Legal Guarantees” of these General Conditions of Sale.
In the event that the Carrier has declared your package delivered but you contest this delivery, the Seller may, if necessary, request a written certificate accompanied by a copy of your identity document in order to take any necessary action.

ARTICLE 6 – Transfer of ownership of the Products – Transfer of risk of the Products

6.1 – Transfer of ownership of the Products to the Customer
The transfer of ownership of the Products from the Seller to the benefit of the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.

6.2 – Transfer of risks of the Products to the Customer Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products, and this in accordance with the provisions of article L 216-4 of the Consumer Code.
The Products therefore travel at the Seller's risk.
Exception: When the Customer uses a carrier that he himself has chosen, independent of the Seller, the transfer of risks is carried out at the time of delivery by the Seller of the products ordered by the Customer to the carrier chosen by the Customer.
The Products travel here at the Customer's own risk.
If the product under the responsibility of the carrier has not been delivered for any other cause linked to customs, strikes or damage or any other cause of force majeure as defined by the courts, the sale may be canceled and the customer may obtain restitution of its payment to the exclusion of any other compensation or damages. In the event of delivery abroad, the seller cannot be held liable in the event of non-compliance with the legislation of the country of destination of the packages. It is the customer's responsibility to check with local authorities the possibilities of importing and using the products available on the site.

ARTICLE 7 – Returns – Right of withdrawal

7.1 – Return policy All Products sold on the site benefit from the “satisfied or refunded” clause except special order from the Seller or personalized products at the Customer's request.

Unsealed, damaged, soiled or incomplete Products cannot be returned.

7.2 – Exclusion of the right of withdrawal for personalized Products In accordance with the provisions of article L 221-28 of the Consumer Code, the right of withdrawal does not apply to products unsealed by the Customer, the latter cannot be returned for reasons of hygiene and health protection.

7.3 – Deadline In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal from the Seller (excluding excluded products referred to in article 7.2), without having to justify reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging, unsealed and in perfect condition. status within FOURTEEN (14) days following notification to the Seller of the Customer's decision to withdraw.
Products returned after the withdrawal period are subject to exceptional authorization from the Seller.

7.4 – Conditions for exercising the right of withdrawal The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.
For any Product return, the Customer must follow the return procedure available on the Site.
In the event of a return, the burden of risk rests with the Customer, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to him.

7.5 – Return costs – refund Return costs are the responsibility of the Customer.
In the event of a return, only the price of the Product(s) purchased and the delivery costs are refunded within FOURTEEN (14) days from receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
The refund will be made directly to the payment method used by the Customer. In the event of payment with a credit note, the return will result in the issuance of a new credit note. Credits are not refundable.

ARTICLE 8 – Responsibility of the Seller relating to the Products – Legal guarantees relating to the Products

8.1 – Legal guarantees The Products benefit automatically and without additional payment, in accordance with the legal provisions: from the legal guarantee of conformity, for Products which are apparently defective, damaged or damaged, or which do not correspond to the order, in accordance with the provisions of the Article L 217-4 of the Consumer Code provides the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the Products delivered, in accordance with the provisions of Article 1641 of the Civil Code. Under the conditions and according to the terms referred to below and defined in the appendix to these General Conditions of Sale (Guarantee of Conformity / Guarantee of Hidden Defects).

8.1.1 – Implementation of the legal guarantee of conformity It is recalled that as part of the legal guarantee of conformity, the Customer: benefits from a period of TWO (2) years from the delivery of the Product to act against the Seller may choose between repair or replacement of the Product, subject to the cost conditions provided for by article L 217-9 of the Consumer Code is exempt from providing proof of the existence of the defect of conformity of the Product during the TWENTY FOUR (24) months following delivery of the Product. The Customer may assert the legal guarantee of non-conformity within a period of TWO (2) years from delivery of the Product. Without prejudice to the provisions of article L 217-12 of the Consumer Code, the Customer undertakes to inform the Seller of the lack of conformity in writing as soon as possible following its discovery of said defect, so that the latter can take all useful measures. The Customer must return the defective Products to the Seller in the condition in which they were received, at their expense. The costs of returning defective Products will be covered by the Seller.

8.1.2 – Implementation of the legal guarantee against hidden defects It is recalled that as part of the guarantee against hidden defects, the Customer: benefits from a period of TWO (2) years from the issue of the Proceeds to take action against the Seller: can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.
The Customer may assert the legal guarantee against hidden defects within a period of TWO (2) years from the discovery of the defect.
The Customer must return the defective Products to the Seller in the condition in which they were received, at their expense. The costs of returning defective Products will then be reimbursed by the Seller.

8.2 Reimbursement or replacement of Products found to be non-compliant or affected by a defect The Seller will reimburse or replace Products found to be non-compliant or affected by a defect. In the event of delivery, shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents. Reimbursements for Products deemed non-compliant or affected by a defect will be made as soon as possible and at the latest within THIRTY (30) days following the Seller's observation of the lack of conformity or hidden defect. The refund will be made directly to the payment method used by the Customer.

8.3 – Exclusions of liability The Seller cannot be held liable in the following cases: In the event of delivery of the Products abroad: non-compliance with the legislation of the country in which the Products are delivered, which is the responsibility of the Customer to check, in the event of misuse of the Products, negligence or lack of maintenance on the part of the Customer, in the event of normal wear and tear of the Products, accident or force majeure. The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 10 – Disclaimer

The Seller cannot be held responsible for damages of any nature, whether material, immaterial or bodily, direct or indirect, which could result from improper use of the Product. Before any order, the Customer must carefully consult the description sheet for each Product in order to ensure its composition and the presence of ingredients unsuitable for personal use (allergies, etc.). The Seller's liability will in any case be limited to the amount of the sale and cannot be called into question for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the Product.

ARTICLE 11 – Intellectual property

The Seller remains the owner of all intellectual property rights over the Products, including those made to measure at the Customer's request where applicable. The Customer therefore refrains from any reproduction of the Products without the express, written and prior authorization of the Seller who may condition it on financial compensation. Any total or partial reproduction of the Products and/or the LES EAUX PRIMORDIALES brand is strictly prohibited and may constitute an offense of counterfeiting.

ARTICLE 12 – Processing of personal data

The personal data collected from the Customer are subject to computer processing carried out by the Seller in accordance with the provisions of EU Regulation 2016/679 of April 27, 2016 amended on May 23, 2018 (known as the general data protection regulation – GDPR) . They are recorded in their customer file and are essential for processing their order. This information and personal data are also kept for security purposes, in order to comply with legal and regulatory obligations.
They will be kept for as long as necessary for the execution of orders and any guarantees that may apply. The data controller is the Seller. Access to personal data will be strictly limited to employees of the data controller, authorized to process them by reason of their functions. The information collected may possibly be communicated to third parties linked to the company by contract for the execution of subcontracted tasks, without the Client's authorization being necessary.

As part of the performance of their services, third parties have only limited access to the data and are required to use them in accordance with the provisions of the applicable legislation regarding the protection of personal data. Apart from the cases stated above, the Seller undertakes not to sell, rent, transfer or give third parties access to the data without the prior consent of the Customer, unless forced to do so for a legitimate reason.
If the data is to be transferred outside the EU, the Customer will be informed and guarantees will be taken in order to secure the data (for example, membership of the external service provider to the “Privacy Shield”, adoption of standard protection clauses validated by the CNIL, adoption of a code of conduct, obtaining CNIL certification, etc.) will be specified.
In accordance with the applicable regulations, the Customer has a right of access, rectification, erasure, and portability of data concerning him, as well as the right to oppose the processing for legitimate reasons, rights which he can exercise by contacting the data controller at the following email address: contact@perroyparfum.com

In the event of a complaint, the Customer may send a complaint to the Seller's personal data protection delegate at the National Commission for Informatics and Liberties.

ARTICLE 13 – Opposition to telephone canvassing

In accordance with the provisions of article L 223-2 of the Consumer Code, the Customer has the option of registering on the BLOCTEL canvassing opposition list in order to oppose any subsequent telephone canvassing.

ARTICLE 14 – Unpredictability

These General Conditions of Sale expressly exclude the legal regime of unforeseen circumstances provided for in Article 1195 of the Civil Code for all sales operations of Products from the Seller to the Customer.
The Seller and the Customer therefore each waive the right to avail themselves of the provisions of Article 1195 of the Civil Code and the contingency regime provided for therein, committing to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the time of the conclusion of the sale, even if their execution proved excessively onerous and to bear all the economic and financial consequences.

ARTICLE 15 – Forced execution in kind

In the event of failure by one or other of the Parties to fulfill its obligations, the Party victim of the failure has the right to request forced performance in kind of the obligations arising herefrom.
In accordance with the provisions of article 1221 of the Civil Code, the creditor of the obligation may continue this forced execution after a simple formal notice, addressed to the debtor of the obligation by RAR mail which remains unsuccessful, unless this is proves impossible or if there is a manifest disproportion between its cost for the debtor, in good faith, and its interest for the creditor.
By express derogation from the provisions of article 1222 of the Civil Code, in the event of failure of one or other of the Parties to fulfill its obligations, the Party victim of the failure may not have the obligation itself carried out by a third party at the expense of the defaulting Party.
The creditor of the obligation may, however, request in court that the defaulting Party advance the sums necessary for this execution. The Party victim of the default may, in the event of non-performance of any of the obligations incumbent on the other Party, request the termination of the contract according to the terms defined in the article “Resolution of the contract”.

ARTICLE 16 – Exception of non-performance

It is recalled that in application of article 1219 of the Civil Code, each Party may refuse to perform its obligation, even though it is due, if the other Party does not perform its own and if this non-performance is sufficiently serious, that is to say, likely to call into question the continuation of the contract or to fundamentally upset its economic balance.
The suspension of execution will take effect immediately, upon receipt by the defaulting Party of the notification of breach which will have been sent to it for this purpose by the Party victim of the default indicating the intention to apply the exception of non-performance as long as that the defaulting Party has not remedied the breach noted, served by registered letter with acknowledgment of receipt or on any other durable written medium providing proof of sending. This exception of non-performance may also be used as a preventive measure, in accordance with the provisions of Article 1220 of the Civil Code, if it is clear that one of the Parties will not perform the obligations incumbent on it when due and that the consequences of this non-performance are sufficiently serious for the Party victim of the failure.
This option is used at the risk of the Party taking the initiative. The suspension of performance will take effect immediately, upon receipt by the presumed defaulting Party of the notification of the intention to apply the exception of preventive non-performance until the presumed defaulting Party performs the obligation for which a future breach is manifest, notified by registered letter with request for acknowledgment of receipt or on any other durable written medium allowing proof of sending.

ARTICLE 17 – Force majeure

The Parties cannot be held responsible if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, within the meaning of article 1218 of the Civil Code.
The Party noting the event must immediately inform the other party of its inability to perform its service and justify this to the latter. The suspension of obligations cannot under any circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late payment penalties. Performance of the obligation is suspended for the entire duration of the force majeure if it is temporary and does not exceed THIRTY (30) days.
Consequently, as soon as the cause for the suspension of their reciprocal obligations disappears, the Parties will make every effort to resume the normal execution of their contractual obligations as quickly as possible. To this end, the prevented Party will notify the other of the resumption of its obligation by registered letter with acknowledgment of receipt or any extrajudicial act.
If the impediment is definitive or exceeds a duration of SIXTY (60) days, these will be purely and simply resolved according to the terms defined in the article “Resolution for force majeure”.
During this suspension, the Parties agree that the costs generated by the situation will be shared in half.

ARTICLE 18 – Termination of the contract

18.1 – Termination for non-performance of a sufficiently serious obligation “Force majeure”, it is expressly agreed that the Parties may terminate this contract as of right, without notice or formality.

18.3 – Resolution for failure of a Party to fulfill its obligations – Termination clause In the event of non-compliance by one or other of the parties with the obligations referred to in this contract, it may be resolved at the option of the injured party . It is expressly understood that this resolution for failure of a party to fulfill its obligations will take place automatically THIRTY (30) days after sending a formal notice to comply, which has remained, in whole or in part, without effect. , notified by registered letter with acknowledgment of receipt. This formal notice must mention the intention to apply this clause.
– Provisions common to cases of resolution It is expressly agreed between the Parties that the debtor of an obligation to pay under the terms of this agreement, will be validly given notice by the sole exigibility of the obligation, in accordance with the provisions of the article 1344 of the Civil Code.
The services exchanged between the Parties since the conclusion of the contract and until its resolution can only be useful through the complete execution of it, they will give rise to full restitution.
In any event, the injured Party may seek legal action for damages.

ARTICLE 19 – Applicable law – Language

By express agreement between the parties, these General Conditions of Sale and the operations resulting from them are governed by and subject to French law. These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute.

ARTICLE 20 – Disputes – Recourse to the consumer mediator

ALL DISPUTES TO WHICH PURCHASE AND SALE OPERATIONS CONCLUDED IN APPLICATION OF THESE GENERAL CONDITIONS OF SALE COULD GIVE RISE, CONCERNING THEIR VALIDITY, THEIR INTERPRETATION, THEIR EXECUTION, THEIR TERMINATION, THEIR CONSEQUENCES AND THEIR FOLLOW-UP AND WHICH SHOULD NOT HAVE COULD BE RESOLVED AMICABLY BETWEEN THE SELLER AND THE CUSTOMER, WILL BE SUBMITTED TO THE COMPETENT COURTS OF THE NATIONAL TERRITORY UNDER COMMON LAW CONDITIONS.

It is therefore specified that, in accordance with the provisions of article R 631-3 of the Consumer Code, the customer may refer: one of the territorially competent courts under the code of civil procedure, the jurisdiction of the place where it remained at the time of the conclusion of the contract, or the jurisdiction of occurrence of the harmful event.
In the event of a dispute, an amicable solution will be sought as a priority before any legal action. In accordance with article L. 612-1 of the Consumer Code, the consumer, subject to article L.152-2 of the Consumer Code, has the option of submitting a request for amicable resolution by means of mediation, within a period of less than one year from the written complaint to the professional. This establishment has designated, by membership registered under the number, the CNPM MEDIATION CONSOMMATION as a consumer mediation entity. To contact the mediator, the consumer must formulate his request as follows:

ARTICLE 21 – Pre-contractual information – Customer acceptance

The Customer acknowledges having been informed, prior to the immediate purchase or the placing of his order and the conclusion of the contract, in a clear and understandable manner, of these General Conditions of Sale and of all the information listed in the article L.221-5 of the Consumer Code, and in particular the following information: the essential characteristics of the Product(s), the price of the Products and additional costs (delivery, for example) in the absence of execution immediate of the contract, the date or deadline by which the Seller undertakes to deliver the Product, information relating to the identity of the Seller, his postal, telephone and electronic contact details, and his activities, if they are not apparent from the context, information relating to legal and contractual guarantees and their implementation methods, the possibility of resorting to conventional mediation in the event of a dispute. The fact for a natural person (or legal entity) to order one or more Product(s) implies full and complete adherence and acceptance of these General Conditions of Sale and obligation to pay for the Product(s) ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

ARTICLE 22 – Customer service

Our customer service can be reached: via the “contact us” section of the Site by email: contact@perroyparfum.com

ARTICLE 23 – Seller’s contact details

The Seller's contact details are as follows:
Address :

Company LES EAUX PRIMORDIALES SA

Le Domaine Primordial, Le Bois du Perroy, 62,144 Acq
RCS ARRAS n°810 402 305

Email address: contact@perroyparfum.com

ANNEX 1 - PROVISIONS RELATING TO LEGAL GUARANTEES OF THE CONSUMER CODE

Article L217-4 of the Consumer Code The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L217-5 of the Consumer Code

To comply with the contract, the good must: be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model present the qualities that a buyer can legitimately expect having regard to public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling - present the defined characteristics by mutual agreement of the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L217-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of At least seven days are added to the remaining warranty period. This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.

Article 1648 paragraph 1 of the Civil Code

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

ANNEX 2 – WITHDRAWAL FORM

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on www.perroyparfum.com unless exclusions or limits to the exercise of the right of withdrawal follow the applicable General Conditions of Sale. To the attention of :

Company LES EAUX PRIMORDIALES SA
Le Domaine Primordial, Le Bois du Perroy, 62,144 Acq

Order from: ___________________
Order number: _________________
Client name : ______________
Customer Address: ___________________
Signature of the Client (only in case of notification of this form on paper):