DELIVERY

Delivery costs are calculated before validation of the order by the Seller.
If the Products are shipped to a territory outside the European Union, the prices do not include customs fees as well as any import costs, which are the exclusive responsibility of the Customer.
Delivery of products to the territory of mainland France is ensured by COLISSIMO.
Delivery of products to any other country or the French Overseas Territories is ensured by DPD.
The Products ordered by the Customer on the Site will be shipped to Customers within FIVE (5) working days from validation of the order by the Seller.
If the Products ordered have not been shipped within THIRTY (30) days after the date of validation of the order (excluding orders for personalized Products), for any reason other than force majeure, the sale may be canceled. resolved at the written request of the Customer under the conditions provided for in articles L 216-2, L216-3 and L241-4 of the Consumer Code.
The sums paid by the Customer will then be returned to them no later than FOURTEEN (14) days following the date of termination of the contract, excluding any compensation or withholding.
Deliveries are ensured by the carrier referred to in article 3.2 of the General Conditions of Sale to the address mentioned by the Customer when ordering. The Customer must ensure that the address communicated when ordering is accessible and identifiable by the carrier.
Orders are delivered in mainland France within an indicative period of 5 working days from their shipping date.
Orders outside mainland France are delivered within an indicative time frame of between 5 and 20 working days from the date the order is shipped.

BACK

All Products sold on the site benefit from the “satisfied or refunded” clause except special order from the Seller or personalized products at the Customer's request.
Unsealed, damaged, soiled or incomplete Products cannot be returned.
In accordance with the provisions of article L 221-28 of the Consumer Code, the right of withdrawal does not apply to products unsealed by the Customer, the latter cannot be returned for reasons of hygiene and protection of the health.
In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a period of FOURTEEN (14) days from receipt of the Product to exercise his right of withdrawal from the Seller (excluding excluded products covered in article 7.2), without having to provide reasons or pay a penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging, unsealed and in perfect condition within the FOURTEEN (14) days following notification to the Seller of the Customer's decision to withdraw.
Products returned after the withdrawal period are subject to exceptional authorization from the Seller.
The Products must be returned in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, accompanied by the purchase invoice.
For any Product return, the Customer must write to our customer service (contact@perroyparfum.com) indicating the order number.
In the event of a return, the burden of risk rests with the Customer, who will be responsible for any damage to the Product during its return. Any damaged Product will be returned to him.

REFUND

Return costs are the responsibility of the Customer.
In the event of a return, only the price of the Product(s) purchased and the delivery costs are refunded within FOURTEEN (14) days from receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.
The refund will be made directly to the payment method used by the Customer.
In the event of payment with a credit note, the return will result in the issuance of a new credit note. Credits are not refundable.